OUR WORK FROM HOME AGENTS GET TO HELP SOME OF THE BIGGEST AND MOST RECOGNIZABLE BRANDS IN THE WORLD!
- AND THEY DO IT AS EFFICIENTLY
AND PROFITABLY
AS POSSIBLE.
- AND THEY DO IT AS EFFICIENTLY
AND PROFITABLY
AS POSSIBLE.
Here at Direct Resource Solutions LLC, we run on pride, and integrity! Our people are our business. They are the key for success which drives us to continuously create various perks that allow a culture where our teams feel safe, and comfortable, while also having a high morale.
The secret of our success is our people. We attract the right people and ensure that everything that we do is guided by our missions and a set of common values as the basis for how we work together. We invest in our clients and contractors.
At Direct Resource Solutions, Human Resources emphasizes "human" and are here to help you grow in your career and future.
The secret of our success is our people. We attract the right people and ensure that everything that we do is guided by our missions and a set of common values as the basis for how we work together. We invest in our clients and contractors.
At Direct Resource Solutions, Human Resources emphasizes "human" and are here to help you grow in your career and future.
GENUINE,
Home made support
We are an outsourcing call center specializing in more than just customer service.
We provide state-of- the-art,cutting edge, platinum solutions for our client’s custom needs based on their business. Our professional agents service customers of various Fortune 500 companies and multiple nonprofit organisations by operating on a preset platform which allows us to provide live omnichannel support. |
So you know that frustrating customer experience you had with that company?
(We don’t want to name names, because we are sure there are more than just one!)
Well, our agents fix it! It’s a complex job.
It takes more than just retraining the customer service associate who helped you, or providing them the technology to have your information at their fingertips, or re-doing the website on which you searched for information. It takes assessing every single touchpoint that you might have with the company—from researching one of their products, to purchasing the product and using the product, to receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint the best it can be.
(We don’t want to name names, because we are sure there are more than just one!)
Well, our agents fix it! It’s a complex job.
It takes more than just retraining the customer service associate who helped you, or providing them the technology to have your information at their fingertips, or re-doing the website on which you searched for information. It takes assessing every single touchpoint that you might have with the company—from researching one of their products, to purchasing the product and using the product, to receiving support—then putting in place the people, technology, processes and mindset needed to make your experience at each touchpoint the best it can be.
OUR CLOUD-BASED PLATFORM ALLOWS US TO REACH AN EVER-EXPANDING NETWORK OF TALENT
We're the pioneer of the world-wide virtual service industry, launching new clients and applications exclusively in the virtual call center space. With our platforms highly secure and scalable virtual environment, cloud-based technology, and advanced, award-winning eLearning solutions, we deliver a significant competitive advantage all across the world.
We're the pioneer of the world-wide virtual service industry, launching new clients and applications exclusively in the virtual call center space. With our platforms highly secure and scalable virtual environment, cloud-based technology, and advanced, award-winning eLearning solutions, we deliver a significant competitive advantage all across the world.